Augeo Membership presentation 2016

  • Published on
    16-Feb-2017

  • View
    26

  • Download
    2

Transcript

  • Proprietary & Confidential | 1

    INCREASE MEMBER ENROLLMENT & DRIVE REVENUE,

    RETENTION & CONTINUITY

    Wholesale Membership Platform

    Ready-to-go wholesale programs

    Custom enhanced wholesale programs

    Lifestyle programs

    Premium programs

  • Proprietary & Confidential | 2

    SERVING FORTUNE 50-1,000 and local and regional businesses

    INDUSTRIES SERVEDfinancial services, home improvement,

    insurance, food service, sports, retail,

    distribution, publishing, telecommunications and

    pharmaceuticals

    AUGEO AT A GLANCE

    1,200+active loyalty

    programs in market

    in over 55 countries

    30,000+card-linked offers at

    retail locations

    nationwide

    15+years managing

    loyalty programs

    12,000,000+end users with over 33

    billion points on file

    NATIONAL OFFICES

    Headquarters

    St. Paul, MN

    Scottsdale, AZ

    Naperville, IL

    Dover, NH

    New York, NY

    Ronkonkoma, NY

    Roswell, GA

  • Proprietary & Confidential | 3

    CORE PLATFORMSdriven by hundreds of international & national clients

    EMPLOYEE RECOGNITION

    Employee incentive solutions deployed with unique contest functionality, game mechanics and custom mobile platforms. Award redemption options including e-gift cards, merchandise and custom catalogs.

    FINANCIAL INSTITUTION LOYALTY

    Enterprise loyalty strategies with customized solutions providing comprehensive rewards, earn and burn opportunities and merchant-funded programs supporting card-linked offers both in-store and online.

    CARD-LINKED OFFERS

    National, regional and local offers are

    linked directly to a sponsoring payment

    card or consumers can add a payment

    card of their choice and earn cash back or

    bonus points both in-store and online.

    CUSTOMER LOYALTY

    B2B & B2C programs designed to elevate

    overall engagement and strengthen your

    relationship with your customers.

    INSURANCES

    Access for employers and associations to

    offer enhanced health, auto, home and life

    insurance and other financial products and

    services without added cost or

    administration.

    MEMBERSHIP BENEFITS

    Access to over 200,000 local, regional and

    national offerings, partners and discounts,

    we package various programs that are

    customized to meet specific industry,

    client and consumer objectives.

    AGENCY

    Develops and executes comprehensive

    marketing campaigns, product inception

    ideas and optimize programs with web,

    tablet, mobile and interactive

    communications, photo and video

    production and social media efforts.

  • Proprietary & Confidential | 4Proprietary & Confidential | 4

    ENGAGEMENT SOLUTIONS FOR LEADING NATIONAL BRANDS

    Creating engaged communities and enhancing brand loyalty for more than 15 years. The consumer engagement programs we craft are visual, digital, interactive, social, mobile and successful.

  • Proprietary & Confidential | 5Proprietary & Confidential | 5

    AUGEOS EXPERIENCE FOSTERS INNOVATION ACROSS MARKETS

    Augeo's work on new and innovative platforms allows us to implement leading innovations in our financial institution loyalty products and be first in market with new program features.

  • Proprietary & Confidential | 6

    MEMBERSHIP ENGAGEMENT LEVERAGING CURRENT TRENDS

    Our breadth of platforms and functionality

    enable inventive and tailored approaches to

    loyalty subscription programs.

    All programs leverage:

    Benefits network

    Social and traditional points chassis

    Customer support

    Billing services

    Mobile technologies

  • Proprietary & Confidential | 7

    DRIVE REVENUE WITH UNIQUE OPPORTUNITIES

    Increased transaction frequency & value

    Better customer retention

    Greater brand affinity & increased loyalty

    Competitive advantage created by increased product differentiation

    New revenue sources from upsell

  • Proprietary & Confidential | 8Proprietary & Confidential | 8

    READY-TO-GO WHOLESALE PACKAGES

    Deployment ready Quick-to-market solution Custom branded Distinctive visual approach

    created by a team of designers, copywriters and interactive developers

  • Proprietary & Confidential | 9

    CUSTOM WHOLSALE PACKAGES

  • Proprietary & Confidential | 10Proprietary & Confidential | 10

    LIFESTYLE PACKAGES

    Deals National and local offers

    Insurance savings

    Earn Koiyn Gaming

    Voting

    Photo contests

    Redeem Koiyn Quarterly sweepstakes

    Monthly auctions

    Gift cards

    Merchandise

  • Proprietary & Confidential | 11

    Product & Benefits

    Fulfillment

    Marketing

    Acquisition &

    EnrollmentServicing

    Reporting

    IT Infrastructure

    COMPREHENSIVE SUPPORT

  • Proprietary & Confidential | 12

    WELLNESS

    Alternative Wellness

    Anytime Fitness

    Hearing aids

    Chiropractic services

    Telemedicine

    Contact lenses

    Dental plan

    Diabetic supplies

    Fitness network

    Health information library

    Hospital network

    Mail order prescription plan

    Mail order hearing instruments

    Mail order pharmacy

    Medical supplies & equipment

    Medical evacuation

    Medical record storage

    Oral Care Program

    Network pharmacy

    Nurse hotline

    Nursing home care

    Online fitness & nutrition center

    Online health manager

    Online physicians

    Physician referral program

    Podiatry services

    Prescription delivery

    Senior answers

    Vision plan

    LIFESTYLE, TRAVEL &

    ENTERTAINMENT

    Airfare booking platform

    Resort vacation platform

    Hotel booking platform

    Cruse center

    Vacation packages

    Budget truck rental

    FTD flowers & gifts

    Online farmers market

    Gourmet foods

    Grocery coupon book

    Discount moving & storage

    Grocery coupons

    Restaurant coupons

    Pet care

    Pet drug card

    PODS storage discounts

    SpaFinder gift certificates

    Magazine subscriptions

    Movie tickets

    Theme park coupons

    Alarm systems

    Lawn care

    Cleaning services

    Discounted dining

    Auto rental

    Personal concierge

    Park Ride Fly USA

    ID PROTECTION & LEGAL

    SERVICES

    ID monitoring

    ID risk scores

    ID restoration services

    Identity theft insurance

    Family legal plan

    Finance tools

    Financial counseling

    Personal finance resources

    Tax hotline

    Credit card theft guarantee

    Home deductible reimbursement

    Small business legal plan

    Small business tax advice

    AUTOMOBILE

    Emergency roadside assistance

    Auto care savings plan

    Mechanic hotline

    Auto service, tires & wheels

    Discount tires & rims

    New auto quotes & purchasing

    Used auto quotes

    SHOPPING

    Discount merchandise

    Lowest price guarantee

    Extended warranty plan

    Local merchant network

    Cash Rebates Mall

    DISCOUNTED GIFT CARDS

    Over 200 name brand gift cards to choose from

    including:

    AMC Theaters Gold

    Experience Tickets

    Barnes & Noble

    Dave & Busters

    The Sports Authority

    Foot Locker

    Lowes Home Improvement

    Auto Zone

    CVS Pharmacy

    Staples

    LOCAL MERCHANT NETWORK

    Automotive

    Beauty

    Business & Office

    Clothing

    Computers & Electronics

    Dry Cleaner

    Education

    Entertainment & Recreation

    Financial Services

    Fitness & Wellness

    Food & Dining

    Health & Medical Services

    Home Services & Contractors

    Insurance

    Legal Services

    Party, Event & Wedding Services

    Pet Services

    Professional

    Real Estate Services

    Retail

    Sports

    Tax services

    Travel

    CHOOSE FROM HUNDREDS OFPRODUCTS, SERVICES & OFFERS

  • Proprietary & Confidential | 13Proprietary & Confidential | 13

    ONBOARDING & FULFILLMENT

    Fulfillment materials are

    mailed within 2 business

    days of new membership

    notification.

    The materials can be

    completely custom or our

    standard ready-to-go

    materials.

  • Proprietary & Confidential | 14

    Marketing support

    Website

    E-mail campaigns

    Online advertising

    Print collateral

    Social media

    Direct mail

    Media advertising

    Retail promotions

    REFINED IMPLEMENTATION PROCESS

    Best practices from 100s of programs

    Discovery

    6Requirements

    6UI Design

    6Technology Development

    6Testing/QA

    6Marketing Support

    6Deployment

    6Evaluation/refinement

  • Proprietary & Confidential | 15

    PROVEN TECHNOLOGY

    Tested by millions of transactional events

    Front and back end IT development capabilities

    Decades of experience in programming and software engineering

    Applications designed to be customizable to clients needs

    All core software and systems developed and maintained in-house

    State of the industry hardware and software systems

    Ability to receive and transmit data via FTP, direct connection, as well as various media formats

    Redundant and secure hardware and storage systems

    15

  • Proprietary & Confidential | 16

    TECHNOLOGY SUPPORT

    Pre & post launch

    Membership acquisition software and logic

    Membership information database set-up and management

    Compliance (e.g. PCI, PA-DSS, ISO)

    Adherence to security requirements in your infrastructure

    Website development

    Network configuration

    Scheduled maintenance

    Monitoring, support and problem management of technology

    Business continuity planning and disaster recovery

    Data back-up and archiving

  • Proprietary & Confidential | 17

    MARKETING & CREATIVE SERVICES

    Print, Web, Mobile, Movies, Email, Social Media, Games & Public Relations

  • Proprietary & Confidential | 18

    RESPONSIVE CUSTOMER SERVICE

    Phone, online, email support

    Dedicated IVR and web based information systems

    24/7 live customer service

    Highly trained on all membership programs

    Structured with team leaders, supervisors to assure rapid

    escalation/resolution

    Internal quality monitoring and coaching

    Standards of performance

    Average speed to answer

    85% of calls within

    11 seconds

    90% of calls within 45

    seconds

    90% 85%

  • Proprietary & Confidential | 19

    Integrated

    complementary skills

    Dedicated Account Director

    Program Design

    Software Development

    Project Manager

    Marketing Strategist

    Integration Manager

    Business Analyst

    Engagement Engineer

    Website Developers

    Front-End UI Designer

    Back-end Developer

    Creative Copy Writers and Designers

    Application Architects

    Enterprise Architect

    Hardware Engineer

    Tech Support Team

    Performance Analyst

    EXTENSIVE TEAM

    Wide range of experience

    Dedicated Account Director

    Every Augeo Membership Program benefits from dedicated staff

    knowledgeable about every aspects of your particular program

    Guidance on program design practices consultation

    Revenue opportunity exploration management

    Evaluation, analysis and recommended improvement

  • Proprietary & Confidential | 20

    THANK YOU

    We stand by ready and eager to begin work on your behalf.

    David Carlson

    dcarlson@augeomarketing.com

    1.800.657.8309